Customer Service

• Monthly Billing Procedure
• Security Deposits
• Free Automatic Payment Withdrawal Program
• Emergency Numbers
• Submit Your Meter Reading

Rural Customers

• Monthly Meter Reading
  North Central PPD's billing period runs from the 20th of one month to the 20th of the following month. Single phase farm residential, three phase farm residential, single phase commercial, and three phase commercial large power customers will be mailed a meter reading reminder/newsletter on or near the 20th of each month. The newsletter will specify the deadline date that readings will be accepted at the District office. This deadline date will be at or near the end of the month (dependent on weekends and holidays). To avoid an estimated reading fee, meter readings need to be either called in, mailed in, emailed or personally delivered to the District office. The District's monthly newsletter indicates the deadline date that meter readings must be received by.
• Estimated Reading and Fee
  If no reading is received by the deadline date stated in each month's newsletter, an estimated reading will be computed for the customer's location and a charge of $15.00 may be added to the location's balance due. The estimated reading is computed based on an average of the previous three month KWH usage plus the KWH usage of the same month from the previous year.
• Billing and Payment Procedure
  Customers will receive a billing statement on approximately the second day of each month, for all location accounts served in the previous month. Bills are due and payable on the due date, which is normally the 15th of the month or the first business day after the 15th should the 15th fall on a Saturday, Sunday or holiday. If the account is not paid in full by the due date or an insufficient fund check is credited against a consumer's account balance, the account will be considered delinquent and may be subject to late payment fees and disconnection procedures.

Town Residential Customers Billing Procedure

• Monthly Meter Reading
  District personnel start reading town residential meters on the 15th of the month.
• Billing and Payment Procedure
  Customers will receive a billing statement on approximately the second day of each month, for all location accounts served in the previous month. Bills are due and payable on the due date, which is normally the 15th of the month or the first business day after the 15th should the 15th fall on a Saturday, Sunday or holiday. If the account is not paid in full by the due date or an insufficient fund check is credited against a consumer's account balance, the account will be considered delinquent and may be subject to late payment fees and disconnection procedures.

For further information on billing procedure please call our District office, (402) 358-5112 or (800) 578-1060.

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• a letter of guarantee is presented to the District (for more information of the letter of guarantee contact the District office), or
• tenant is currently and/or a past North Central PPD consumer with satisfactory credit.

Service Class Security Deposits

The District will refund or apply a security deposit to the customer's account following the completion of one full year of service with satisfactory payment history.

North Central PPD offers budget billing to residential, commercial and town residential customers who have at least 12 months history at the current billing location and maintained good payment records. North Central will calculate a customer's budget amount based on the last 12 months of service. The budget amount will be used for the next 12 months. In May of each year North Central will balance the customer's account and calculate their new budget amount and any under payment or over payment resulting from the plan will be figured into the new budget amount for the next 12 months.

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The automatic payment withdrawal program is a free convenient payment option to utilize the automatic withdrawal feature from your checking account. All you have to do is complete the initial paperwork and supply a voided check or deposit slip (for account information) -- North Central will take care of the rest! For information on this quick and easy program contact our District office at (402) 358-5112 or (800) 578-1060.

If calling after North Central PPD's normal business hours,
Monday-Friday 8 a.m. to 5 p.m.,
your call will be transferred to the personnel on-call.

To expedite a service call or power outage, North Central asks you to please follow these simple guidelines before calling and have the necessary information available:

• Check your breakers or fuses.
• Check with your neighbors to see if they have power.
• Provide the name the account is listed under.
• Provide the account number as listed on your monthly billing statement.
• Know the legal description or location number for the service without power.
• If you do not know the account number, legal description or location number you can get the meter serial number off the meter.

Submitting your meter reading by email is quick and easy. All you need to do is enter the information requested below and click on "Submit Meter Reading." You will receive a confirmation of your submission after submitting. If you have multiple meter readings, click on the multiple meter link below.

If you are a first time meter reader, please contact North Central PPD at
(402) 358-5112 or 1-(800) 578-1060.